How straightforward is your website? Are customers able to easily find what they’re looking for? Is there an aspect of your website causing confusion or frustration for visitors?
The internet is an important point of contact between organizations and consumers. Serving as the face of your organization online, your website represents your products and services to both existing and prospective customers alike. Website usability testing is a valuable opportunity to understand perceptions of your website concepts, prototypes, or existing live sites. You’ll gain an understanding of perceptions of your organization online in order to make improvements and enhance the user experience. Our experienced moderators have conducted website usability research through various approaches, including CRA’s Netfocus tool, which allows participants across the globe to take part from the convenience of their own home or office.
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