Telecommunications
Our very first client was in the telecommunications industry (a client we still have). Over our history, CRA has grown up in the telecom industry and all the changes and transformations that the industry has undergone, including early competition in the long distance market and the de-regulation of the industry, the growth of Internet services and convergence, the development of television services through land line technology, as well as the remarkable evolution of wireless telephone service. Today we have expertise not only in understanding how people connect by voice, but in how people use social media tools.